How can we help?
Whether you have a question about a trade or need help setting up your account, our team is here for you 24/7.
Live Chat
Fastest response. Available directly inside the Cardify mobile app.
~2 min response time
Frequently Asked Questions
Quick answers to the most common questions.
How long does verification take?
Our team verifies gift cards almost instantly. On average, verification and payout are completed within 5 minutes. During peak hours or network congestion, it may take up to 15 minutes.
Why was my gift card rejected?
Cards are typically rejected if they are already redeemed, invalid, restricted to a region we don't support, or if the uploaded images are too blurry to read the code. You will always receive a specific reason in the app.
My MoMo payout is delayed. What should I do?
MTN and Orange Money networks occasionally experience delays. If your trade shows as 'Completed' but you haven't received the SMS, please check your balance directly using the USSD code. If the funds are still missing after 30 minutes, contact our in-app chat.
Are the exchange rates fixed?
No, rates fluctuate based on global market demand and local liquidity. The rate you see at the exact moment you submit your trade is locked in for that specific transaction.
Is it safe to upload my receipt?
Yes. Uploading a receipt (especially for physical cards paid with cash) dramatically speeds up your verification and guarantees you the highest tier rate. All uploads are strictly confidential.
We are currently online
Our support center in Douala is fully staffed.